Customer Service

RETURN POLICY

  • Items may be returned within 30 days of receiving for exchange or store credit only.
  • Items marked “Final Sale” are not eligible for Exchange or Store Credit. No Exceptions.
  •  Items must be returned in original packaging- with Vuelo tags, cleaning cloth, case and Box.
  • If items are not returned in original condition, you will automatically be charged per item as follows: $10 for item and 10% restocking fee on each item that will need to be re-packaged due to missing cleaning cloth, case and Box.
  • Customer is responsible to insure package and send back with a signature required to assure receipt of return.
  • Vuelo eyewear is not responsible for any loss or return that has not been insured or signed for.
  • We do not reimburse for return/exchange shipping.
  • Free Shipping on Exchanges for orders over $250.00 applies to the return shipping. You must cover all shipping back to us.
  • Returns are processed within 5-7 business days upon receipt.

ORDERS

  • Before we can release your purchase, we may need to confirm your details with you or your card issuer. We will do our best to keep delays to a minimum.
  • If you are shipping to a different address than the billing, this will cause a slight delay in processing your order.
  • We do not ship to Hotels or Vacation homes.
  • Once an order is placed, it can not be canceled or adjusted. To make an adjustment to your order, you will have to go through the exchange process after receiving your order.
  • You may send an order back for an exchange or store credit only. No Refunds.
  • We process orders within 2-24 hours Mon-Fri on all U.S.A. non-holidays.
  • We do not offer any price adjustments once an order is shipped.